إرفاق
الوصف الوظيفي
User Research & Insights
· Conduct user interviews, surveys, and observational studies.
· Create personas, empathy maps, and journey maps using real-world feedback.
· Analyse behavioural data, heatmaps, and funnels to understand user pain points
UI/UX Design
· Develop wireframes, prototypes, and high-fidelity visual mock-ups.
· Design consistent and inclusive interfaces that are accessible and on-brand.
· Work closely with developers to ensure pixel-perfect implementation of designs.
Usability Testing & Continuous Iteration
· Plan and conduct usability testing with users.
· Synthesise findings to identify usability issues and CX bottlenecks.
· Implement design iterations based on test outcomes and CRM feedback.
Customer Experience & CRM Feedback Integration
· Translate customer feedback and CRM case data into actionable design improvements.
· Liaise with the Customer Service and CRM teams to identify recurring issues,
feature requests, and areas of friction.
· Own the customer journey end-to-end and advocate for experience consistency
across all digital touchpoints.
· Act as a CX voice within Digital Services, ensuring customer insights inform roadmaps
and design updates.
Cross-Functional Collaboration
· Collaborate with product managers, developers, marketers, and customer support
teams.
· Ensure that user journeys are consistent and coherent, regardless of the channel
(app, web, chatbot or kiosk).
· Contribute to and maintain a unified design system aligned with Parkin’s brand identity.
Data-Driven Optimization & Accessibility
· Leverage A/B testing, session replays, and analytics to optimize UX/CX.
· Ensure digital services meet accessibility standards (WCAG 2.1).
· Champion inclusive design principles and test for usability across demographics and ability grou
المهارات
· Digital transformation and innovation management
· Research and analytical skills
for emerging technologies
· Business requirements
analysis and solution design
· Stakeholder coordination
and cross-functional
collaboration
· Problem-solving and
continuous improvement
تفاصيل الوظيفة
المسمى الوظيفي
Specialist - CX/UX Design
مكان الوظيفة
الإمارات العربية المتحدة
المدينة
دبي
الدور الوظيفي
تكنولوجيا المعلومات
نوع التوظيف
دوام كامل
المرشح المفضل
المستوى المهني
متوسط الخبرة
منطقة الإقامة
الإمارات العربية المتحدة
