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Job Description
• Participate in dispute & complaints resolution, refund processing, and the escalation of third-party service provider SLA deviations where required.
• Analyse the complaints and prepare the corrective action plans.
• Participate in issuance of all types of services as per approved procedures and delegations.
• Support compliance with regulatory requirements, concession agreements, and system integration requirements.
• Handle customer-related administrative matters and support the resolution of customer inquiries and issues.
• Maintain an integrated, real-time dataset of permits, reservations, and service transactions to support operational transparency and informed decision-making.
• Follows up on parking reservation requests for authorized entities through the MAXIMO system.
• Analyse usage trends, SLA performance, adoption rates, and customer satisfaction to support continuous improvement initiatives.
• Follow up the section’s tasks along with the section manager, organise them and prepare a weekly brief of the pending tasks and status.
• prepare minutes of meeting and organise and review the sections correspondence.
• Identify recurring customer issues across all service lines and recommend policy or operational improvements to address root causes.
Leverage operational insights to recommend service enhancements aligned with customer needs and organizational objectives
Skills Description
- Services Administration
- Permit & Subscription Management
- Customer Eligibility Assessment
- Operational Systems & Data Management
- Service Monitoring & SLA Compliance
- Reporting & Data Analysis
- Process Improvement & Service Optimization
- Regulatory & Policy Compliance
Job Details
Job Title
Administrator
Job Country
United Arab Emirates
Job City
Dubai
Job Role
Administration
Employment Status
Full time
Employment Type
Full Time Employee
Preferred Candidate
Career Level
Entry Level
Residence Location
United Arab Emirates
Candidate Nationality
United Arab Emirates
